Refund Policy
Last updated: March 12, 2026
1. Our Commitment
We want you to be completely satisfied with AskOnce. If you are not happy with our Pro or Team plans, we offer a straightforward refund policy designed to be fair to both our customers and our business.
2. Refund Eligibility
You may be eligible for a refund under the following conditions:
- 7-Day Window: You may request a full refund within 7 days of your initial purchase or subscription renewal.
- Fair Use Condition: Refunds are available provided you have not used the service excessively. "Excessive use" is defined as consuming more than 20% of your monthly credit allocation before requesting the refund.
- Refund requests made after the 7-day window, or where excessive use has occurred, will be reviewed on a case-by-case basis.
3. How to Request a Refund
To request a refund, please contact our billing team directly with your account details and the reason for your request. We aim to process all refund requests within 5–7 business days.
4. Non-Refundable Items
The following are not eligible for refunds:
- Subscriptions cancelled after the 7-day refund window.
- Accounts suspended or terminated due to violations of our Terms of Service.
- One-time credit top-ups or add-ons once consumed.
5. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be reflected on this page with an updated revision date. We encourage you to review this policy periodically.
6. Contact Us
If you have any questions about this Refund Policy, please contact us at:
support@getaskonce.com