Privacy Policy

1. Introduction

At AskOnce, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and service. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. What Data We Collect

We collect several types of information from and about users of our Service, including:

• Personal Data: Email address, name, and billing information (processed securely through our payment providers).
• Usage Data: Prompts you submit, AI interactions, favorites, and canvas layouts you save.
• Technical Data: IP addresses, browser type, operating system, and device identifiers collected automatically.

3. How Your Data Is Stored & Processed

Your personal data and chat history are stored securely on our servers using industry-standard encryption practices.Important note on AI Processing: When you submit a prompt, the text of that prompt and the corresponding context are transmitted to the third-party AI model providers (such as OpenAI, Anthropic, or Google) that you have selected. We do not use your personal prompts to train our own models, and we have opted out of data training for third-party enterprise providers wherever possible. However, you should avoid sharing highly sensitive personal, medical, or classified information in your prompts.

4. Cookies and Analytics

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

We use these primarily to keep you logged in reliably, to remember your theme preferences, and to understand how users interact with our site so we can improve the experience (via aggregated, anonymous analytics). You can instruct your browser to refuse all cookies, but if you do not accept cookies, you may not be able to use some portions of our Service.

6. Data Retention and Deletion

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. You have the right to request the deletion of your account and associated data at any time through your account settings or by contacting us. Upon deletion, your data will be permanently removed from our active databases within 30 days.

7. Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
privacy@getaskonce.com